LiveChat for Desktop
Support Windows, Mac and other operation system as long as flash supported!
Communicate, discuss and cooperate with your teammate seamlessly!
When you need to get in touch with your colleague, you don't have to send email, or open another application!
When you chat with your visitor, who has been waiting for a ticket for a long time and is urging a ticket reply, then you can double click in your colleague list to communicate with a technician, and ask him to check the ticket asap!
Premade responses and send them over to your visitors with double-click. Using canned responses, you will be able to quickly send template to your visitors or easily respond a popular question.
Monitor your colleague's chat in real time easily!
Easily switch to another colleague's chat by just one click!
When you need to help your colleague to improve customer service, you can join or coach his/her chat.
When you join a chat, your customer can see who is joining the chat, your colleague and you can chat with your customer at the same time!
When you coach a chat, your customer canNOT see you are joining the chat, what message you send over can only be seen by your colleague! This function is very useful for supervisor and newbie. Supervisor coaches a chat and sends a hint, the newbie organises a useful reply to the customer.
Make your staff proactive!
Real-time ranking function can make your operators proactive and motivated to pick up as more chat request as they can!
Web interface for your customer
Compatible with iphone and android!
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