User Tools


Change Your Signature


Click the bar of “click me”


Input anything you like and then press Enter button


Other staff will see your new signature in real time!

Change Your Avatar


Click on your Avator


A new window will prompt, browse the gallery and check new Avator you like, and then click on ok button


Your new Avator will show up.


Other staff will be able to see your new Avator in real time.


Well, you can click on Custom button to browse and upload your own picture.

Internal Chat


Find the staff you want to chat with from the colleague list, and then double click the hightlighted bar.


You can now chat with the staff now.
Hotkey: Ctrl+Enter to send your message.

Monitor Others' Chat


Hover your mouse on the chat you want to monitor, click the highlighted bar.
Then you will be able to see others' chat message in real time.

Join Other's Chat


Hover the mouse on the chat you want to join, click the hightlighted bar.


Click the Join button


You can then chat with the customer now, the chat will be enrolled in to your chat list at the same time


Let's see what is happening on the visitor's side.


Click on X button to leave the chat room.

Coach Mode


Hover your mouse on the chat you want to coach, click the highlighted bar.


Click on Trainning buttong to enable the coach mode.


Let's see what is happening on the visitor's side.
When PeterW enabled the coach mode, the visitor cannot see what PeterW said.
Coach/Training Mode is very useful for Manager/Supervisor when unexperienced staff accepting chat request.

Transfer Your Chat to Others


Click the Transfer button to transfer the chat to other staff.